Terms & Conditions

  1. Introductory Provisions
  1. These General and Warranty Terms and Conditions (hereinafter the “GTC”) are issued by entrepreneur:

Markéta Dlouhá Márová

Company ID No: 713 38 098

registered office: Průchova 1012/60, 150 00 Prague 5 (hereinafter the “Seller”)

  1. The GTC regulate the mutual rights and obligations of the Seller and third parties (“Buyers”) during the fulfilment of the agreement concluded between them pursuant to Article 2 of the GTC (“Agreement”).
  2. The provisions of the GTC are an integral part of the Agreement and shall be used until the full settlement of rights and obligations between the Buyer and the Seller. Deviating written arrangements of the Seller and the Buyer shall take precedence over the provisions of these GTC.
  3. Unless the GTC stipulate otherwise, the legal relationships between the Buyer and the Seller are governed by Act No. 89/2012 Coll., Civil Code, as amended (“Civil Code”), and in cases where the Buyer is a consumer, also by Act No. 634/1992 Coll., on Consumer Protection, as amended.
  1. Concluding the Agreement
  1. The Agreement shall be concluded upon the acceptance of an order by the Buyer.
  2. An order can be made electronically or via the web interface located on the Seller’s website (“e-shop”).
  3. The Seller shall confirm receipt of the order no later than 7 business days from the date of delivery of the order. If, for any reason, the Seller is unable to accept the order, the Seller shall immediately inform the Buyer thereof and, if possible, make a modified offer to the Buyer. Such a changed offer shall be considered a new draft of the Agreement, which shall thus be concluded only when the Buyer confirms its acceptance to the Seller.
  4. The price for goods is determined according to the Seller’s offer valid at the time of receiving the order. In the event that there is an obvious technical error on the part of the Seller when specifying the price of the goods in the e-shop, or during ordering, the Seller shall not be obliged to deliver to the Buyer goods at this obviously incorrect price. The Seller shall inform the Buyer of the error immediately and send to the Buyer to his or her e-mail address a changed offer. The changed offer shall be considered a new draft of the Agreement, which shall thus be concluded only when the Buyer confirms its acceptance to the Seller.
  5. By concluding the Agreement, the Seller undertakes to deliver to the Buyer the ordered goods for the agreed price, and the Buyer undertakes to take over the goods and pay the purchase price. By concluding the Agreement, the Buyer hereby takes over the risk of changes to circumstances pursuant to Section 1765, paragraph 2, Civil Code.
  1. Payment Terms
  1. The Buyer shall be obliged to pay the price for the goods and any costs associated with the packaging and delivery of the goods (“purchase price”). The Buyer may choose one of the following payment methods:
  1. bank transfer to the account of the Seller no. 6322311001/5500, Raiffeisen Bank
  2. via payment card through a payment gateway;
  3. in cash on delivery at the place specified by the Buyer in the order; the price of cash on delivery shall be determined according to the current price list of the carrier;
  4. in cash at the Seller’s establishment.
  1. In the event of payment in cash, the purchase price shall be due at the time of receipt of the goods by the Buyer. In the event of non-cash payment, the purchase price shall be due within 14 days from the date the Agreement is concluded; crediting of the amount to the bank account of the Seller is decisive at such a time.
  2. If the Buyer orders goods that are not part of the permanent offer of the Seller, acceptance of the order of the Buyer may be conditioned by the payment of a deposit. Before concluding the Agreement, the Seller shall inform the Buyer of the deposit amount and method of payment.
  3. Until the purchase price has been paid in full and the Buyer has taken over the goods, the goods are the property of the Seller. Until the transfer of ownership to the goods to the Buyer, any provision of the goods as collateral or the establishment of a securing transfer of rights or other commitment relationship to the goods by the Buyer to the benefit of another third party without the consent of the Seller is excluded, and the customer shall also be responsible for any alienation of the subject of fulfilment. This provision does not exclude the transfer of the risk of damage pursuant to Article 4.3 of the GTC.
  4. Pursuant to the Act on the Registration of Sales, the Seller shall be obliged to issue a receipt to the Buyer. The Seller shall also be obliged to register the received revenue with the tax administrator online, and in the event of a technical failure within 48 hours at the latest.
  1. Delivery Terms
  1. The Seller undertakes to deliver the goods within 10 weeks from the date the Agreement is concluded.
  2. Delivery means the delivery of the goods to the address specified by the Buyer or personal pick up at the Seller’s establishment.
  3. If the Buyer requires transport of the goods, when ordering the goods, the Buyer chooses the delivery address and the method of transport from the Seller’s offer. In such a case, the risk of loss, damage or destruction shall be transferred to the Buyer at the moment the goods are handed over to the first carrier. The Buyer shall be obliged to take over the goods upon their delivery. If the Buyer does not take over the goods for reasons on the part of the Buyer, the Buyer shall be obliged to pay all of the costs associated therewith.
  4. In the event of personal pick up, to the Buyer shall be transferred the risk of damages to the goods as soon as they are picked up.
  5. Cases of force majeure (e.g. fire, explosions, floods, strikes, etc.) entitle the Seller to extend the delivery time of the goods accordingly, and the Seller shall inform the Buyer of this fact without undue delay.
  1. Withdrawal from the Agreement
  1. A Buyer - consumer, who concluded an agreement outside of the establishment of the Seller shall be entitled to withdraw from the Agreement under the conditions pursuant to the Civil Code specified below.
  2. The Buyer - consumer shall not be entitled to withdraw from an agreement on the delivery of goods that were modified or created according to the Buyer’s wishes.
  3. The deadline for withdrawal is 14 days from the date
  1. of the takeover of the goods;
  2. of the takeover of the last delivery of goods, if the subject of the agreement are several types of goods or the delivery of several parts;
  3. of the takeover of the first delivery of goods, if the subject of the agreement is the regular repeated delivery of goods
  1. The Buyer must send to the Seller a declaration on withdrawal within the period pursuant to Article 5.3.
  2. A Buyer who withdraws from the Agreement shall be obliged to return the goods to the Seller within 14 days from the withdrawal from the Agreement.
  3. The Buyer bears the costs associated with the return of the Seller’s goods, even if the goods cannot be returned by ordinary mail due to their nature.
  4. If the Buyer withdraws from the Agreement, the Seller shall return to the Buyer all funds without undue delay, no later than within 14 days after withdrawal from the Agreement, including delivery costs received from the Buyer, to the bank account of the Buyer. The Seller shall only return to the Buyer money funds in a different way if the Buyer agrees thereto and does not incur additional costs thereby.
  5. If the Buyer has chosen a method other than the cheapest method of delivery of the goods offered by the Seller, the Seller shall return to the Buyer the cost of delivery of the goods in the amount corresponding to the cheapest offered method of delivery of goods.
  6. If the Buyer withdraws from the Agreement, the Seller shall not be obliged to return the received funds to the Buyer before the Buyer returns the goods or proves to the Seller that the goods have been sent to the Seller.
  7. The Buyer shall be responsible to the Seller for a reduction in the value of goods resulting from the handling of such goods in a manner other than with which the goods must be handled in view of their nature and characteristics.
  8. The Seller shall be entitled to withdraw from the Agreement if stocks are sold out, the goods are unavailable, or if the manufacturer, importer or supplier of goods has discontinued the production or import of goods.
  9. The Seller shall also be entitled to withdraw from the Agreement if the Buyer is overdue in the payment the purchase price for more than 14 days.
  10. The Seller shall immediately inform the Buyer of withdrawal from the Agreement and return, within 14 days from the notification of withdrawal from the purchase agreement, everything that the Buyer paid to the bank account of the Buyer.
  1. Rights from Defective Fulfilment
  1. The Seller shall be obliged to deliver to the Buyer goods that are free of any defects.
  2. The Seller shall be responsible to the Buyer for the fact the when the Buyer receives the goods:
  1. the goods are the agreed quantity, quality and design.
  2. the goods have the properties that the Parties have agreed to and, in the absence of arrangements, the goods have the characteristics described by the Seller, or which the Buyer expected in view of the nature of the goods, and on the basis of the advertisement carried out by the Seller;
  3. the goods are fit for the purpose that the Seller states for their use, or for which goods of this kind are usually used,
  4. the goods correspond in their quality or design to a contracted sample or model, if the quality or design was determined according to a contracted sample or model,
  5. the goods meet the requirements of legal regulations.
  1. If a defect becomes apparent within six months of receipt of the goods by the Buyer, the goods shall be deemed to have been defective at the time of receipt.
  2. The Buyer shall be entitled to exercise the right to a defect that occurs to the consumer goods within twenty-four months of receipt. This provision shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear to goods caused by their normal use, to used goods for a defect corresponding to the degree of use or depreciation that the goods had when they were received by the Buyer, or if this arises from the nature of the goods.
  3. If defects occur, the Buyer may submit a claim to the Seller and request an exchange for new goods or repair of the goods.
  4. The Buyer shall only be entitled to withdraw from the Agreement due to defective fulfilment
  1. if the goods have a significant defect;
  2. if the Buyer cannot duly use an item due to the repeated occurrence of a defect or defects after repair; or
  3. in the event of a greater number of defects to the goods.
  1. The Buyer shall be entitled to exercise rights from defective fulfilment at any of the Seller’s establishments, or at the registered office or place of business. The Seller shall issue to the Buyer a written confirmation of when the Buyer has exercised the right, what is being claimed and in what way the Buyer requests the matter to be settled. The Buyer shall choose the claim method.
  2. The Seller or an employee authorized by the Seller shall decide on the claim immediately, and in complex cases within three business days. This time period shall not include the time period adequate for the necessary professional assessment of the defect. The claim, including the elimination of the defect, shall be settled immediately, no later than within 30 days from the date the claim is exercised. If the claim is not settled within this period, the Buyer shall be entitled to withdraw from the Agreement.
  3. In the event of a justified claim, the Buyer shall be entitled to reimbursement of reasonable costs incurred in connection with the exercising of the claim. The Buyer may exercise this right with the Seller within one month of the expiry of the warranty period.
  4. When handling a claim, the Buyer shall issue a confirmation on the date and manner of settlement, including confirmation of a carried out repair and its duration, or a written justification for the rejection of the claim.
  5. If the Buyer does not pick up the claimed goods within a reasonable period determined by the Seller, the Seller shall be entitled to charge reasonable storage fees or sell the goods itself on the account of the Buyer. However, the Seller must give prior notice to the Buyer of such a procedure and give to the Buyer a reasonable additional period to take over the goods.
  6. The Buyer shall not be entitled to rights from defective fulfilment if the Buyer knew before taking over the goods that they were defective, or if the Buyer caused the defect.
  1. Personal Data Protection
  1. If the Buyer is a natural person, he or she acknowledges that his or her personal data shall be processed in accordance with the Privacy Policy, the text of which is published on: [FILL IN].
  1. Resolving Disputes
  1. The Czech Trade Inspection Authority, registered office: Štěpánská 567/15, 120 00 Prague 2, Company ID No: 000 20 869, is the competent authority for out-of-court settlement of consumer disputes arising from the purchase agreement. More information can be found at https://adr.coi.cz/cs. For resolving disputes, the Buyer – consumer may use the online platform located at http://ec.europa.eu/consumers/odr.
  2. The European Consumer Centre Czech Republic, registered office: Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on Resolving Consumer Disputes Online).
  3. The court competent for the resolution of potential disputes shall be the court based on the Seller’s registered office, even in the case of agreements with an international element. This shall not affect the relevant consumer rights arising from legal regulations.

  1. Closing Provisions
  1. If any of the provisions of these GTC are at variance with legal regulations governing the protection of consumer rights, then such provisions of these GTC shall not be used for the legal relationship between the Seller and the Buyer – consumer.
  2. The Seller is not bound by the codes of conduct in relation to the Buyer pursuant to Section 1826, paragraph 1, letter e), Civil Code.
  3. The Seller is entitled to sell goods on the basis of a trade license. Trade license control is performed by the relevant trade licensing office within the scope of its competence. To a defined extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.
  4. These GTC shall become valid and effective on the date of their publication, and they replace in their entirety any other prior general terms and conditions issued by the Seller.
  5. The wording of the GTC may be unilaterally amended or supplemented by the Seller. Amended GTC shall take effect on the date of their publication, unless otherwise stated. The rights and obligations of the Seller and the Buyer arising before the date of entry into force of the new version of the GTC shall not be affected by the amendment.

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